The answer would seemingly be yes…it’s tough to communicate clearly with others…especially when you aren’t clear in your own head about what you wish to convey. The various challenges in a conversation look like this… - This is what I meant… - This is what I said… - This is what was heard… - This […]

Which way will we go? Does it matter? With the continual drumbeat of negative Covid news and challenges, you may find yourself a bit confused. Understandably. However, in the haze of dealing through the unknown, we may actually create a hesitancy to fully engage with our clients. I am starting to see a bit of […]

While “change” is an opportunity in disguise (see last week’s blog), where it becomes a significant challenge is when the information or the data that you are counting on to be the baseline of conversations with a client suddenly, significantly, changes. Commitments made, facts presented, and known good information has been the cornerstone of conversations […]

What once was old is new again… or is it? Not that it needs saying again.. but I will… these are truly strange times. Here we sit in late July of 2021 and we are deeply engrossed in the 2020 Tokyo Olympics. Did we really just hit “pause” and put parts of life in limbo? […]

For a while there as we all relearned how to communicate effectively in a changed world we stepped aside from the expectations of our old metrics of funnel size, velocity, close rates, quote activity, leads, and all such blind measures of what we truly did, communicate. We stopped measuring the minutia that does not matter, […]