I ask….. Can you ask the really tough question? Do you even know what it is? In 1986 a book was written called “Spin Selling”. Its author was Neil Rackham. Its premise was the concept of consultative client engagement. It has been a part of my thinking ever since. It stands today as one of […]

Time to change? Maybe not! It is said that change is inevitable. Not my place to argue that philosophical point, but considering our world today it is a reasonable hypothesis. Change on its own can have multiple dimensions from good to bad. If we are to grow and prosper in a changing environment we must […]

No…. really, what problem are we trying to solve? A lot of times we find ourselves getting distracted from the bigger picture and the challenge that matters the most. We start with great intentions, work hard to frame the challenge, and MANY times we get sidetracked with what may be more easily measured, driven, and […]

If you are grateful, show it! Don’t waste the chance to tell the world thank you! It has been a strangely eventful week this week. Sunday has topped off many of the elements where we have watched people and teams compete, win and lose, and always be grateful. The list of strange and grateful includes […]

Care because it matters, your difference MAKES a difference! Below is an internal message that I sent out this week to our WW Client Engagement team. I typically send out one of these each week and have been doing so for a LONG time. This one is a bit different and specific to an experience […]