While “change” is an opportunity in disguise (see last week’s blog), where it becomes a significant challenge is when the information or the data that you are counting on to be the baseline of conversations with a client suddenly, significantly, changes. Commitments made, facts presented, and known good information has been the cornerstone of conversations […]

What once was old is new again… or is it? Not that it needs saying again.. but I will… these are truly strange times. Here we sit in late July of 2021 and we are deeply engrossed in the 2020 Tokyo Olympics. Did we really just hit “pause” and put parts of life in limbo? […]

For a while there as we all relearned how to communicate effectively in a changed world we stepped aside from the expectations of our old metrics of funnel size, velocity, close rates, quote activity, leads, and all such blind measures of what we truly did, communicate. We stopped measuring the minutia that does not matter, […]

Wanna fight? One of the best modern minds in the subject of optimism is Martin Seligman. His simple books on the power of being positive will help us all find our way in strange and difficult times. One of his most profound research outcomes is the fundamental tenant that when people feel they have no […]

In a bit of a continuance from last week’s blog about what the brain cannot comprehend we will dip into a little bit of the other side of the story. This thought is about how we DO engage the brain in the right direction with a little bit of simple redirection. This is not a […]